General FAQ's

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How do I register my 3 year warranty?
To register your three year warranty visit http://au.uppababy.com/register-stroller/ Please note that the ALTA is also know as the CRUZ. 
Tue, 14 Mar, 2017 at 7:25 PM
What testing and safety protocols does UPPAbaby follow?
All UPPAbaby strollers and car seats meet and exceed ASTM & JPMA compliance standards and governmental safety and testing standards. State and federal s...
Tue, 14 Mar, 2017 at 7:15 PM
Where can I find the Serial Number on my stroller?
ON YOUR VISTA The Serial Number is 15 or 17 digits, located on a sticker with a barcode below the rear axle of the stroller frame on the left. ON YO...
Tue, 14 Mar, 2017 at 7:16 PM
Are UPPAbaby strollers and products certified?
UPPAbaby products are certified by the JPMA (Juvenile Products Manufacturing Association). All of our strollers and products are tested to by an independent...
Tue, 14 Mar, 2017 at 7:18 PM
What is the best way to care for my UPPAbaby stroller?
Sand and debris can get caught in the joints and contribute to stroller malfunction. Please give your stroller some love periodically by applying BuggyLOVE’...
Tue, 14 Mar, 2017 at 7:19 PM
How do I clean my UPPAbaby stroller?
For big messes remove the canopy and seat fabric from the frame. Fill your sink or tub with water and 3-4 capfuls of BuggyLOVE and hand wash. The VISTA, CRU...
Tue, 14 Mar, 2017 at 7:20 PM
How long is my UPPAbaby warranty valid and what does it cover?
Your UPPAbaby item is warranted to be free from any manufacturing defects for a period of two years from the date of purchase under normal use and in complia...
Tue, 14 Mar, 2017 at 7:21 PM
How can I make a warranty claim?
To make a warranty claim please submit a ticket via our helpdesk http://help.uppababy.com.au and one of our customer service team members will get back to y...
Mon, 22 May, 2017 at 8:08 PM
Where are UPPAbaby strollers manufactured?
All UPPAbaby strollers are designed at our world headquarters in Hingham, Massachusetts, and manufactured in China under strict quality control measures.
Tue, 14 Mar, 2017 at 7:23 PM
Does UPPAbaby have any new strollers coming out soon?
Our design department is constantly using feedback gathered by our customer service department to improve our existing products and create new ones to meet t...
Tue, 14 Mar, 2017 at 7:24 PM